Privacy policy

Effective Date: 14 July 2026

This privacy policy explains how Flock collects, uses, and shares your information when you visit our website, https://www.flockdigital.co.uk/.

We want you to understand our privacy practices clearly. Please read this policy before using the website. If you do not agree with any part of it, please do not use the site, or stop using it if you already have. By using the website, you accept the practices set out here.

1. What information do we collect

We collect the following personal information:

  • Name

  • Email address

  • Address

  • Location data

  • Professional or employment details

2. How we collect this information

We collect information in three ways.

Information you give us

When you contact us or engage us for services, we ask for details such as your name, email address, job title, and, for invoicing, your address.

Information we collect automatically

When you visit our website, we automatically collect some information from your device, including through cookies. See below for more detail.

Information we collect from third parties

We may receive information from suppliers who complete our onboarding forms, and from third-party services we use to run our website and business.

3. Cookies and similar technologies

Cookies are small files placed on your device. They let us remember things like your preferences and how you use our site.

We use Google Analytics, Microsoft Clarity, and the LinkedIn Insight Tag to understand how people use our website and to inform our marketing. These tools may set cookies and process data on servers outside the UK. See the cross-border data transfer section below for how we handle this.

Microsoft Clarity also uses heatmaps and session recordings to help us improve the site. Read more in the Microsoft Privacy Statement.

For full detail on cookies, see our cookie policy.

4. Do not track requests

We do not currently respond to Do Not Track browser signals, as no industry standard exists yet. If one is introduced and we're required to follow it, we'll update this notice.

5. Why we collect your information

We use your information to:

  • Provide and maintain our service

  • Perform our contract with you

  • Manage your account

  • Contact you

  • Understand how our site is used

  • Improve our products and services

  • Manage the transfer of user information if our business is sold, merged, or restructured

6. Where we hold your information

We hold client contact details, including name, job title, and email address, in our Productive CRM system. We collect supplier contact details through Microsoft Forms and store them in Microsoft SharePoint. Both systems are UK hosted.

7. How long we keep your information

We keep information only as long as we need it, unless the law requires a longer period (for tax or accounting purposes, for example). In practice:

  • We keep website analytics data for 14 months

  • We keep client contact data for the length of the client relationship, plus six years after it ends

  • We keep supplier contact data for the length of the supplier relationship, plus six years after it ends, in line with UK record-keeping rules

Once we no longer need your information, we delete or anonymise it. Where that is not possible straight away, such as data held in backup archives, we store it securely and do not process it further until we can delete it.

8. Do we share your information

We share information with third parties in these situations:

  • With your consent. If you agree, we may share your information for the purpose we told you about.

  • Legal obligations. We may disclose information if the law requires it, for example in response to a court order.

  • Business transfers. If we merge with, sell part of, or are acquired by another business, your information may be shared as part of that process.

9. Do we sell your information

No. We do not sell or share your information for anyone else's marketing purposes.

10. GDPR disclosures

Cross-border data transfer

We may process your information outside the UK and EU, where data protection laws may differ. Where the destination country is not recognised as adequate, we use safeguards required under UK GDPR, including Standard Contractual Clauses. This covers our use of Google Analytics, Microsoft Clarity, and the LinkedIn Insight Tag.

Automated decision-making

We do not use automated decision-making that has a legal or similarly significant effect on you.

Our legal basis for processing your data

  • Consent. Where you've given us consent for a specific purpose.

  • Contract. Where we need your information to deliver a contract with you.

  • Legal obligation. Where the law requires us to process or disclose information.

  • Legitimate interests. Where it's reasonably necessary for our business, including holding client and supplier contact details for day-to-day business purposes.

11. Your rights

Under UK GDPR, you can:

  • Object to how we process your data in certain circumstances

  • Ask for a copy of the data we hold about you

  • Ask us to restrict processing for a limited period, in certain circumstances

  • Ask us to correct or update inaccurate or outdated information

  • Opt out of automated processing

  • Ask us to erase your information

To use any of these rights, contact us using the details below.

12. What happens if you don't consent

We need your consent to collect some information so we can provide our services properly. You can refuse consent, but this may limit what we can offer you on the website.

13. Children's privacy

We do not knowingly provide services to children. If you're a parent or guardian and believe your child has given us information without your consent, contact us. Once we've verified this, we'll remove it from our records.

14. Keeping your information secure

We take reasonable steps to keep your information secure. No method of storing or sending data online is completely secure, so we cannot guarantee it will never be compromised.

15. Links to other websites

Our site may link to other websites or apps we don't run. This policy doesn't cover them. Check their own privacy policies before sharing any information.

16. Changes to this policy

We may update this policy from time to time, to reflect changes in the law or how we work. We recommend checking back periodically. This version takes effect from the date shown at the top.

17. Contact us

If you have questions about your privacy, or want to use any of your rights, contact us:

Registered Address: 11 Greenleaf House, 128 Darkes Lane, Potters Bar, Herts, United Kingdom, EN6 1AE

Email: support@flockdigital.co.uk